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ENGM 508 Total Quality Management
Department: MSc Engineering Management
Module Description: Acquire deep understanding and to familiarise students with the latest thinking in Total Quality Management and best practice management. To examine in detail different models for managing quality and best practice throughout organisations. To enable participants to understand how organizations manage and improve processes to support policy and strategy and fully satisfy, and generate increasing value for customers and other stakeholders.
- Ailkens, C. H. (2010). Quality inspired management: the key to sustainability. Prentice Hall.
- Cottman, R. J. (2020). Total engineering quality management. Boca Raton: CRC Press.
- Luthra, S. et al. (2021). Total quality management (TQM): principles, methods, and applications. Boca Raton, FL: CRC Press.
- Oakland, J. S., Oakland, R. J. and Turner, M. A. (2014). Total quality management and operational excellence: text with cases. 4th edn. London: Routledge.