Department: MSc Engineering Management
Module Description: Acquire deep understanding and to familiarise students with the latest thinking in Total Quality Management and best practice management. To examine in detail different models for managing quality and best practice throughout organisations. To enable participants to understand how organizations manage and improve processes to support policy and strategy and fully satisfy, and generate increasing value for customers and other stakeholders.
Luthra, S. et al. (2021). Total quality management (TQM): principles, methods, and applications. Boca Raton, FL: CRC Press.
Begum, S. et al. (2020). Total quality management in higher education: study of engineering institutions. Taylor and Francis.
Kiran, D. R. (2017). Total quality management: key concepts and case studies. Kidlington, Oxford: Elsevier.
Ross, J. E. (2017). Total quality management: text, cases, and readings. 3rd edn. London: Taylor and Francis.