BUiD Library: ENGM 528 Total Quality Management: Reading list

ENGM 528 Total Quality Management

Department: MSc Engineering Management

Module Description: Acquire deep understanding and to familiarise students with the latest thinking in Total Quality Management and best practice management. To examine in detail different models for managing quality and best practice throughout organisations. To enable participants to understand how organizations manage and improve processes to support policy and strategy and fully satisfy, and generate increasing value for customers and other stakeholders.

Module texts

Ailkens, C. H. (2010). Quality inspired management: the key to sustainability. Prentice Hall.
Montgomery, D. C. (2010) Total quality management. Hoboken, N.J.: Wiley.
Goetsch, D. L. and Davis, S. (2022). Quality management for organizational excellence: introduction to total quality. 9th edn. Boston: Pearson. 9th edition available

Recommended readings

Evans, J. R. (2016). Quality and performance excellence: management, organization, and strategy. 8th edn. Boston, MA: Cengage Learning.
Merchant, K. A. and Van der Stede, W. A. (2016). Management control systems: performance measurement, evaluation and incentives. 4th edn. New York: Pearson.
Besterfield, D. H. (2018). Total quality management. 5th edn. Prentice Hall.
Goetsch, D. L. and Davis, S. (2003). Quality management: introduction to total quality management for production, processing, and services. 4th edn. Upper Saddle River, N.J.: Prentice Hall.
Oakland, J. S., Oakland, R. J. and Turner, M. A. (2014). Total quality management and operational excellence: text with cases. 4th edn. London: Routledge.
Omachonu, V. K., Ross, J. E. and Swift, J. A. (2004). Principles of total quality. 3rd edn. Boca Raton, Fla.: CRC Press.
Vinyard, J. (2019). Organization diagnosis, design, and transformation: Baldrige users guide. 9th edn. Milwaukee, Wisconsin: ASQ Quality Press.
Evans, J. R. and Dean, J. W. (2007). Total quality: management, organization, and strategy. Mason, OH: Thomson/South-Western.
Feigenbaum, A. V. (2005). Total quality control: achieving productivity, market penetration and advantage in the global economy. 4th edn. New York: McGraw-Hill Higher Education.
Elzarka, H. M. (2007). Surveying: total quality management in construction. Paramus, USA: Prentice Hall.
Dale, B. G., Bamford, D. R. and Wiele, A. van der (eds). (2016). Managing quality: an essential guide and resource gateway. 6th edn. Chichester, West Sussex, United Kingdom: Wiley.
Burnes, B. (2017). Managing change. 7th edn. Harlow: Pearson Education Limited.
Hughes, M. and Chartered Institute of Personnel and Development (2010). Managing change: a critical perspective. 2nd edn. London: Chartered Institute of Personnel and Development.
Hoyle, D. (2007). Quality: management essentials. Oxford: Butterworth-Heinemann.
Franz, P. and Kirchmer, M. (2012). Value-driven business process management: the value-switch for lasting competitive advantage. New York: McGraw-Hill.
Suzaki, K. (1987). The new manufacturing challenge: techniques for continuous improvement. New York: Free Press.