Department: MSc Engineering Management
Module Description: Acquire deep understanding and to familiarise students with the latest thinking in Total Quality Management and best practice management. To examine in detail different models for managing quality and best practice throughout organisations. To enable participants to understand how organizations manage and improve processes to support policy and strategy and fully satisfy, and generate increasing value for customers and other stakeholders.
Ailkens, C. H. (2010). Quality inspired management: the key to sustainability. Prentice Hall.
Montgomery, D. C. (2010) Total quality management. Hoboken, N.J.: Wiley.
Goetsch, D. L. and Davis, S. (2022). Quality management for organizational excellence: introduction to total quality. 9th edn. Boston: Pearson. 9th edition available
Besterfield, D. H. (2018). Total quality management. 5th edn. Prentice Hall.
Vinyard, J. (2019). Organization diagnosis, design, and transformation: Baldrige users guide. 9th edn. Milwaukee, Wisconsin: ASQ Quality Press.
Feigenbaum, A. V. (2005). Total quality control: achieving productivity, market penetration and advantage in the global economy. 4th edn. New York: McGraw-Hill Higher Education.
Elzarka, H. M. (2007). Surveying: total quality management in construction. Paramus, USA: Prentice Hall.
Burnes, B. (2017). Managing change. 7th edn. Harlow: Pearson Education Limited.
Hoyle, D. (2007). Quality: management essentials. Oxford: Butterworth-Heinemann.