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ENGM 528 Total Quality Management: Reading list

ENGM 528 Total Quality Management

Department: MSc Engineering Management

Module Description: Acquire deep understanding and to familiarise students with the latest thinking in Total Quality Management and best practice management. To examine in detail different models for managing quality and best practice throughout organisations. To enable participants to understand how organizations manage and improve processes to support policy and strategy and fully satisfy, and generate increasing value for customers and other stakeholders.  

Module texts

Recommended readings

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