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BUS 311 Business Excellence : Reading list

BUS 311 Business Excellence

Department: BSc Business Management

Module Description: Excellence in a business context is a combination of internal excellence in how things are done (enablers) leading to outstanding business performance (results). Excellence is recognised worldwide through awards such as the European Quality Award, the Baldrige Award and the Deming Award as well as national awards that are based on these. This module introduces the fundamental concepts that underpin non-prescriptive approaches to creating sustainable excellence in an engineering business.   

Module texts

  • Goetsch, D.L. and Davis, S.B. (2022). Quality management for organizational excellence: introduction to total. Pearson. 8th edition available

  • Patel, S. (2016). Business excellence: exceeding your customers' expectations each time, all the time. CRC Press.

Recommended readings

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