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BUS 416 Total Quality Management: Reading list

BUS 416 Total Quality Management

Department: BSc Business Management 

Module Description: This module facilitates understanding of the evolution of the quality movement so particular quality concepts can be put into context. It provides an opportunity for students to analyse how the quality function is established and how it functions within organisations. It reviews the barriers and pitfalls of operating quality management systems and suggest effective solutions.  

Module texts

  • Summers, D. C. S. (2018). Quality. 6th ed. Pearson Education.

Recommended readings

  • Dale, B. H. (2013). Quality Improvement. 9th ed. Pearson.

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