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MGT 609 Business Excellence: Reading list

MGT 609 Business Excellence

Department: PhD in Business Management

Module Description: The purpose of this module is to provide a solid understanding of different theories of excellence, approaches and models in the UAE and beyond such as Baldridge framework for performance excellence and UAE excellence models, Statistical methods in quality management and Business Excellence and Leading, building & sustaining business excellence.

Module text(s)

Evans, J. R. and Lindsay W. M. (2016). Managing for quality and performance excellence. 10^th edn. Mason OH: South-Western Cengage Learning.

Indicative key readings

Gryna, F., Chua, R., De Feo, J., and Juran, J. (2015). Juran's quality planning and analysis: for enterprise quality. 6^th edn. McGraw-Hill Science Engineering.
Porter, L. (2011). Assessing business excellence. 2^nd edn. Routledge.
Rao, A. (1996). Total quality management: a cross functional perspective. New York: Wiley.

Recommended readings

Gupta, P. (2007). Six sigma business scorecard. 2 edn. New York, NY: McGraw Hill.
Oakland, J. (2014). Total quality management and operational excellence. 4th edn. Routledge.

Refereed Journals (examples)

Measuring Business Excellence
Total Quality Management and Business Excellence
International Journal of Business Excellence (Request via WorldCat)
The TQM Journal
Total Quality Management & Business