Department: PhD in Business Management
Module Description: The purpose of this module is to provide a solid understanding of different theories of excellence, approaches and models in the UAE and beyond such as Baldridge framework for performance excellence and UAE excellence models, Statistical methods in quality management and Business Excellence and Leading, building & sustaining business excellence.
Gryna, F., Chua, R., De Feo, J., and Juran, J. (2015). Juran's quality planning and analysis: for enterprise quality. 6th edn. McGraw-Hill Science Engineering.
Porter, L. (2011). Assessing business excellence. 2nd edn. Routledge.
Rao, A. (1996). Total quality management: a cross functional perspective. New York: Wiley.
Gupta, P. (2007). Six sigma business scorecard. 2 edn. New York, NY: McGraw Hill.
Oakland, J. (2014). Total quality management and operational excellence. 4th edn. Routledge.
Refereed Journals (examples)